Call Center
Agent-assisted payment processing for customers who'd rather talk to a person than tap through a menu.
Every agent works for U.S. Payments. No subcontractor, no offshore desk.
47
States
300+
Clients
$1B
Processed in 2025
Every agent works for U.S. Payments — not an outsourced call center, and not offshore. The company is headquartered in Tulsa, and the person taking a payment answers to the same company that runs the platform behind it.
Some customers would simply rather talk to a person, and some situations need one. Neither is a failure of the automated line — it is the reason a staffed channel exists alongside it.
A payment an agent takes lands in the same report as kiosk, web, and mobile payments, rather than in a separate system somebody reconciles by hand at the end of the month.
Agent-taken payments run on the same PCI-compliant backbone as every other channel, so choosing the staffed route costs a customer nothing in protection.
The automated line takes a payment start to finish, any hour, with nobody picking up. Most billers run both and let the customer choose.
Where It Fits
A staffed line is where the customer who would rather talk to someone ends up, and where the situations no menu resolves end up too. It works best as part of an omnichannel setup, where web, mobile, phone, and kiosk payments all run on one platform and land in one place.
Talk to our team about putting live agents behind the channels your customers already use.
