IVR
Let customers pay by phone anytime, day or night. No agent required. Automated prompts guide them through payment in minutes.
Any phone, any hour. No app, no browser, no hold music.
47
States
300+
Clients
$1B
Processed in 2025
Payments do not wait for business hours. A customer who remembers a bill at eleven at night can settle it at eleven at night, rather than adding a call to a list they will forget by morning.
Automated prompts take the payment start to finish, which frees your team for the calls that actually need a person instead of the ones that just need a card number.
Several ways to pay, all of them automated, so the channel is not limited to whoever happens to have a card in reach.
Account details are validated against the biller in real time, so a mistyped account number is caught on the call rather than becoming a payment somebody has to go find later.
Our own team takes agent-assisted payments for the customers an automated menu was never going to finish with. Most billers run both and let the customer choose.
Where It Fits
The phone line is where customers who would rather not deal with a screen end up, and where anyone who remembers a bill after everyone has gone home ends up too. It works best as part of an omnichannel setup, where web, mobile, phone, and kiosk payments all run on one platform and land in one place.
Talk to our team about adding automated phone payments to what you already offer.
